bowling-forum.net
The bowlers choice for bowling chat.

Main
Date: 14 Feb 2005 13:09:50
From: Jack B
Subject: AT&T Idiots Update
Well, after five years and who knows how may conversations I THINK today I
have resolved the problem (See the previous post "AT&T Idiots).

I have never been able to talk with anyone from that company that could
understand and resolve the issue. It turns out it seems the only way I could
get there was by filing a complaint with the state's consumer protection
department; in my case it is through the State Attorney General's office.
Cingular (the new owners of AT&T Wireless) were responding to that
complaint. NOT my emails or letters to them!

So, I learned three lessons; 1) perserverence pays off as always (sometimes
the little guy can have his or her day) 2) use the people at your state and
local levels to help you. I also filed a complaint with the FCC. Cingular
did not remark about that complaint. It probably has never seen the light of
day. 3) verify exactly what promotions are being offered. What do they
really encompass and what they don't. In my case the time I used the phone
overlapped two different months (end of March and the first part of April).
This created an accounting problem that has taken five years to resolve.
Plus there were charges that should have been credited and were not and I
have the rate for service wrong - although what I had paid five years ago
was very close to the actual amount due. That was based on what I was told
to pay at the time.

So, never give up!

Jack B







 
Date: 14 Feb 2005 21:52:29
From: Tony R Smith
Subject: Re: AT&T Idiots Update
Trust me in this, Jack... Your complaint with the FCC "did" get heard!
It is the FCC and only the FCC that can lay down fines on incredulous
companies. Had you "only" filed a complaint with the State Attorney
General's office it may have been resolved, or it may not have... but
when companies are threatened with an FCC fine, the proverbial "shit
happens!"

Jack B wrote:
> Well, after five years and who knows how may conversations I THINK today I
> have resolved the problem (See the previous post "AT&T Idiots).
>
> I have never been able to talk with anyone from that company that could
> understand and resolve the issue. It turns out it seems the only way I could
> get there was by filing a complaint with the state's consumer protection
> department; in my case it is through the State Attorney General's office.
> Cingular (the new owners of AT&T Wireless) were responding to that
> complaint. NOT my emails or letters to them!
>
> So, I learned three lessons; 1) perserverence pays off as always (sometimes
> the little guy can have his or her day) 2) use the people at your state and
> local levels to help you. I also filed a complaint with the FCC. Cingular
> did not remark about that complaint. It probably has never seen the light of
> day. 3) verify exactly what promotions are being offered. What do they
> really encompass and what they don't. In my case the time I used the phone
> overlapped two different months (end of March and the first part of April).
> This created an accounting problem that has taken five years to resolve.
> Plus there were charges that should have been credited and were not and I
> have the rate for service wrong - although what I had paid five years ago
> was very close to the actual amount due. That was based on what I was told
> to pay at the time.
>
> So, never give up!
>
> Jack B
>
>
>


  
Date: 14 Feb 2005 22:50:14
From: Jack B
Subject: Re: AT&T Idiots Update
I am sure it did not hurt, but when I was contacted today they kept
referring to the Attorney General's office. Maybe they did not want me to
know about the FCC filing.

Anyway, I bowled great tonight! Isn't that all that counts! LOL

Thanks a lot got your help Tony,

Jack B

"Tony R Smith" <tonyrsmith@myrealbox.com > wrote in message
news:x49Qd.9582$xX3.9177@twister.socal.rr.com...
> Trust me in this, Jack... Your complaint with the FCC "did" get heard! It
> is the FCC and only the FCC that can lay down fines on incredulous
> companies. Had you "only" filed a complaint with the State Attorney
> General's office it may have been resolved, or it may not have... but when
> companies are threatened with an FCC fine, the proverbial "shit happens!"
>
> Jack B wrote:
>> Well, after five years and who knows how may conversations I THINK today
>> I have resolved the problem (See the previous post "AT&T Idiots).
>>
>> I have never been able to talk with anyone from that company that could
>> understand and resolve the issue. It turns out it seems the only way I
>> could get there was by filing a complaint with the state's consumer
>> protection department; in my case it is through the State Attorney
>> General's office. Cingular (the new owners of AT&T Wireless) were
>> responding to that complaint. NOT my emails or letters to them!
>>
>> So, I learned three lessons; 1) perserverence pays off as always
>> (sometimes the little guy can have his or her day) 2) use the people at
>> your state and local levels to help you. I also filed a complaint with
>> the FCC. Cingular did not remark about that complaint. It probably has
>> never seen the light of day. 3) verify exactly what promotions are being
>> offered. What do they really encompass and what they don't. In my case
>> the time I used the phone overlapped two different months (end of March
>> and the first part of April). This created an accounting problem that has
>> taken five years to resolve. Plus there were charges that should have
>> been credited and were not and I have the rate for service wrong -
>> although what I had paid five years ago was very close to the actual
>> amount due. That was based on what I was told to pay at the time.
>>
>> So, never give up!
>>
>> Jack B
>>
>>



 
Date: 14 Feb 2005 13:24:03
From: Smokey
Subject: Re: AT&T Idiots Update
> So, never give up!

...and NEVER SURRENDER - Capt. Steven B. Taggart, NSS Protector ; >