Date: 30 Jan 2005 13:52:34
From: Jack B
Subject: AT&T Idiots
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And the stupidly continues ...
In 2000 I tried out AT&T's promotion for cell phone service. The promotion
was to try out the service for 30 days and if you continued the service the
first 30 days would be free and the phone would be free. As it turned out
the service did not work very well where I live so I returned the phone and
paid for the number of days of usage I used the phone. I had the service for
10 days for which I was billed for 22 which I did not argue although I could
never get a clear reason for the additional days!
I was told that I may receive a bill after I had made the arrangements to
stop the service and returned the cell phone. And I did get the invoice for
a full month. I called AT&T and was told again to ignore it that everything
was happy happy in the billing system and I did not own any more money. Well
for the past five years I have been dealing with that invalid invoice with
either AT&T or now with a collection agency. I found out last week that
there has been for the past five years a negative mark on my credit report
because of this.
I called AT&T Friday and in their records it shows I did what I was suppose
to do. But they have no notation in their computer of what the invalid
invoice represents and unless I can provide proof it is incorrect I am
responsible for that additional month of service that I did not receive. The
insanity is the phone company's records show I did everything right and that
they cannot explain or justify the added months of charges since they did
not make any notations about it. Yesterday, I got an email apologizing for
the issue but they could do nothing about it! Even though they are the ones
that created the error to begin with! I replied to the email stating I too
am sorry I ever got involved with AT&T.
So, I have sent a letters to their "resolution team" and collection agency
as they suggested. I filed a complaint form with the State Attorney Generals
office where I live ... they have oversight on consumer issues. This whole
thing is such a load of crap. No wonder AT&T sold this division to Cingular
Wireless!
Jack B
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